Fulfilment · South Africa
Shipping & Insurance
Uzumba (Pty) Ltd · Last updated: 1 July 2026
Every Uzumba order is fulfilled with the same care that goes into our coins. You may collect in person at our Steyn City premises by appointment, or receive your order via fully insured courier — nationwide, door to door.
Fulfilment Options
Collection
By appointment — Steyn City, Fourways
Location
Block A, Capital Office Park
Hours
Mon – Fri, 08h00–17h00
Cost
Free
ID required
Yes — valid SA ID or passport
Booking
Contact us to schedule
Insured Courier
Nationwide delivery — door to door
Coverage
All 9 provinces
Insurance
Full replacement value
Signature
Required on delivery
Estimated transit
1–3 business days
Cost
Quoted per order
Collection address: Block A, Capital Office Park, 1 Central Lane, Steyn City, Fourways, Johannesburg, 2191. All collections are by prior appointment only — walk-ins cannot be accommodated.
Courier & Insurance
All insured courier deliveries are handled by a specialist high-value goods courier. Your coins are packaged discreetly, with no external indication of contents, and insured for their full replacement value from the moment they leave our premises until signed delivery.
- Full replacement value: If your parcel is lost or damaged in transit, you are covered for the full value of the coins at the price confirmed in your Order Confirmation
- Signature on delivery: A valid signature from the recipient is required. If you are not available, the courier will attempt redelivery or hold for collection at a depot
- Discreet packaging: All parcels are packaged without any reference to Uzumba or precious metals on the outer packaging
- Tracking: A tracking number is provided once your order is dispatched
Damage on delivery: Inspect your parcel before signing. If you notice damage to the outer packaging, note this on the delivery record and photograph it immediately. Report any damage to Uzumba within 24 hours of receipt with photographic evidence. Claims reported after this window cannot be processed.
Delivery Process
- Place your order and receive your written Order Confirmation with price locked.
- Complete FICA verification and make payment via EFT or SnapScan.
- Once payment is confirmed, your order is prepared and packaged at our premises.
- Your order is handed to the courier and you receive a tracking number via email or WhatsApp.
- Courier delivers to your door. A valid signature is required upon receipt.
- Inspect the package on receipt. Contact us within 24 hours if anything is amiss.
Delivery Areas & Timing
We deliver to all major centres in South Africa. Delivery timelines are estimates and depend on your location and courier schedules:
- Gauteng (Johannesburg, Pretoria, Ekurhuleni): 1 business day
- Cape Town, Durban, Port Elizabeth: 1–2 business days
- Other urban centres: 2–3 business days
- Remote and rural areas: 3–5 business days — contact us to confirm before ordering
Delivery times are estimates only. Uzumba is not liable for delays caused by courier services, public holidays, adverse weather, or other circumstances beyond our control. We will keep you informed of any significant delays.
Common Questions
How much does delivery cost?
Delivery charges are quoted separately and depend on the order value, weight, and destination. You will receive a delivery quote before your Order Confirmation is issued. Contact us for an estimate.
Can I send the order to a different address?
Yes, subject to FICA verification. The delivery address must be confirmed at the time of order. For security reasons, we may not be able to change the delivery address once an order is in transit.
What happens if I miss the delivery?
The courier will attempt redelivery or contact you to arrange an alternative time. After a set number of attempts, the parcel may be held at a courier depot for collection. Contact us if you are having difficulty with a delivery.
Do you deliver internationally?
We do not currently offer international shipping. All orders are for delivery within South Africa only. If you are based outside South Africa and wish to purchase, please contact us to discuss options.
Can I collect without an appointment?
No. All collections must be arranged in advance. This is for security purposes and to ensure a private, unhurried viewing experience. Contact us to book your collection appointment.
